Understanding payroll statuses in Console
Explore payroll statuses in Console to ensure timely payments and efficient support responses.
Overview
A common question your support operators receive from employers is: What is happening with my payroll right now, and are all payments looking good to land on time?
Once place you can find the answer is in Console, on the right hand side of the page for any of a company’s payrolls, under Payroll Details. This provides you with a more granular payroll and payments status in Console that corresponds to what Check can see in our internal systems.
Specifically, this functionality will allow you to see (1) what is currently happening and (2) what will happen next or must happen next with the payroll and its associated payments given their current state.
We hope this will help you more quickly and confidently answer your customer’s support inquiries without needing to open a support ticket and wait for a reply from Check!
Possible payroll statuses
There are a number of different scenarios statuses & states that a payroll can be in, each of which has unique language explaining the current state and next steps. To help you understand why you are seeing a specific statement in the pizza tracker, please see the table below outlining when we show each statement.
Note: any language within brackets, such as [Payday], will be replaced with the value present on the payroll itself, e.g. [May 9].
Payroll status | Possible states | Statement in Console |
Draft | Default | This payroll must be approved by 8pm ET on [Approval Deadline] for accelerated payrolls, or 3pm ET for 3 day payroll processors to be paid on [Payday]. |
Draft | After approval deadline | The approval deadline has passed to process this payroll via ACH. Please adjust the payday of this payroll to pay workers via ACH on a future date or adjust the payment method to fund the payroll by wire transfer. Note that a wire transfer must be received no later than 5pm ET on [One business day prior to payday] to pay workers on [Payday]. |
Draft | After 5pm ET one business day prior to payday | The approval deadline has passed to process this payroll via ACH. Please adjust the payday of this payroll to pay workers via ACH on a future date or adjust the payment method to fund the payroll by wire transfer. Note that a wire transfer must be received no later than 12:30pm ET on [Payday] to pay workers on by the end of day on [Payday]. |
Draft | After 12:30pm ET on payday | It is no longer possible to pay workers on this payday. Please adjust the payday of this payroll to pay workers on a future date. |
Draft | Company failed funding another payroll and we canceled payments | This payroll can not currently be approved due to the failed funding of following payroll(s) [Comma-separated IDs and links to failed payroll]. Please visit the failed payroll to take the appropriate action in order to re-approve this payroll for processing. |
Draft | Company failed funding a collection and we canceled payments | This payroll can not currently be approved due to a failed funding of one or more tax collections. The details of these collections are listed below. Please reach out to our Support team for more information.* [Amount of failed collection #1] - [Processing date of failed collection #1]* … |
Draft | Company has a failed debit standing but no unresolved payroll debit or collection debit requirement found | This payroll can not currently be approved due to a failed debit payment. Please reach out to our Support team for more information. |
Pending | Default | This payroll has been approved! No action is required. The payroll status will move to Processing within 60-75 minutes. |
Pending | For all manual payrolls that do not have only contractors | This payroll has been approved! No action is required. Since all workers are being paid manually in this payroll, the payroll status will move to Processing at 8pm ET on [Payday] as the debit for tax funds begins processing. |
Pending | For all manual, all contractor payrolls | This payroll has been approved! No action is required. Since all workers are being paid manually in this payroll and no tax funds are being collected, the payroll status will move to Paid at 8pm ET on [Payday]. |
Processing | Default | Payroll processing is on track for a successful payday of [Payday]. |
Processing | If the funding payment method is ach and the associated debit transaction is in a draft status | Payroll processing is on track for a successful payday of [Payday]. The company debit transaction is set to begin processing on time. Credit payments to workers are set to begin processing on time. |
Processing | If the funding payment method is ach and the associated debit transaction is in a processing or paid status and all of the associated credit transactions are in a draft status | Payroll processing is on track for a successful payday of [Payday]. The company debit transaction has been submitted, and credit payments to workers are set to begin processing on time. |
Processing | If the funding payment method is ach and the associated debit transaction is in a processing or paid status and all of the associated credit transactions are in a processing or paid status | Payroll processing is on track for a successful payday of [Payday], with payments expected to land at [Expected Completion Time]. The company debit transaction is processing, and credit payments to workers have been submitted and cannot be canceled. |
Processing | If the funding payment method is wire and the associated debit transaction is in a draft or processing status | Awaiting receipt of wire. The wire must be sent and reconciled by Check before 5pm ET on [one business day prior to Payday] to pay workers on time, or by 12:30pm ET on [Payday] to pay workers by the end of the day. |
Processing | If the funding payment method is wire and the associated debit transaction is in a paid status and all of the associated credit transactions are in a draft status | Payroll processing is on track for a successful payday of [Payday]. The wire transaction has been received, and credit payments to workers are set to begin processing on time. |
Processing | If the funding payment method is wire and the associated debit transaction is in a paid status and all of the associated credit transactions are in a processing or paid status | Payroll processing is on track for a successful payday of [Payday], with payments expected to land at [Expected Completion Time]. The wire transaction has been received, and credit payments to workers have been submitted and cannot be canceled. |
Processing | Company failed funding another payroll and we canceled payments | Payments have been stopped for this payroll due to the failed funding of following payroll(s) [Comma-separated IDs and links to failed payroll]. Please visit the failed payroll to take the appropriate action. Once that payroll is back on track, please reach out to our Support team to unblock this payroll. |
Processing | Company failed funding a collection and we canceled payments | Payments have been stopped for this payroll due to a failed funding of one or more tax collections. The details of these collections are listed below. Please reach out to our Support team for more information.* [Amount of failed collection #1] - [Processing date of failed collection #1]* … |
Processing | Company has a failed debit standing but no unresolved payroll debit or collection requirement found | Payments have been stopped for this payroll due to a failed debit payment. Please reach out to our Support team for more information. |
Paid | Default | This payroll has been successfully paid!If a worker is not seeing their payment, please share the corresponding ACH Trace ID. You can find the ID associated with each payment by clicking into the individual Payroll Items and Contractor Payments under the “Employee and Contractor Payments” section below. |
Failed | Default | This payroll has failed funding. Please retry funding the payroll by wire or debit by clicking the “Retry payment” button in the “Payments” section below.Note that in order to pay workers on time, the company must fund payroll by wire.- For workers to be paid in the morning on [Payday], the wire transfer must be received no later than 5pm ET on [One business day prior to Payday].- Wires may be received up to 12:30pm ET on [Payday] to fund payroll, but note that payments to workers will occur only by end of day. |
Failed | If employee and contractor credits have already been sent | The debit to fund this payroll failed. Worker payments have already been sent, but Check will not fund the company’s tax liabilities and will block the company from running future payrolls until the payroll has been properly funded. Please retry funding the payroll by wire or debit by clicking the “Retry payment” button in the “Payments” section below. |
Failed | Company failed funding another payroll and we canceled payments | Payments have been stopped due to the failed funding of a different payroll [ID and link to failed payroll]. Please visit the failed payroll to take the appropriate action. Once that payroll is back on track, please reach out to our Support team to unblock this payroll. |
Failed | Company failed funding a collection debit and we canceled payments | Payments have been stopped due to a failed funding of one or more tax collections. The details of these collections are listed below. Please reach out to our Support team for more information.* [Amount of failed collection #1] - [Processing date of failed collection #1]* … |
Failed | Company has a failed debit standing but no unresolved payroll debit or collection debit requirement found | Payments have been stopped due to a failed debit payment. Please reach out to our Support team for more information. |
Partially Paid | Default | One or more worker payments failed to process. These payments are listed below. You can find more information, update bank account information, and retry the payment by clicking into a specific failed Payroll Item or Contractor Payment under the “Employee and Contractor Payments” section below.* [ID and link to failed worker payment (either Payroll Item or Contractor Payment) #1]* … |
Partially Paid | Company failed funding another payroll and we canceled payments | Worker payments have been canceled due to the failed funding of following payroll(s) [Comma-separated IDs and links to failed payroll]. Please visit the failed payroll to take the appropriate action. Once that payroll is back on track, please reach out to our Support team to unblock this payroll |
Partially Paid | Company failed funding a collection and we canceled payments | Worker payments have been canceled due to a failed funding of one or more tax collections. The details of these collections are listed below. Please reach out to our Support team for more information.* [Amount of failed collection #1] - [Processing date of failed collection #1]* … |
Partially Paid | Company has a failed debit standing but no unresolved payroll debit or collection requirement found | Worker payments have been canceled due to a failed debit payment. Please reach out to our Support team for more information. |
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Last updated on January 31, 2025