Quickstart Partner Kickoff
Access essential resources and support for Quickstart partners to ensure successful launch readiness.
Quickstart partners have opted into Check's self-serve package with limited live guidance. Quickstart partners get access to all of Check’s partner resources, Help Center, Playbooks, and operational and developer support.
In Scope
Resources - Quickstart partners will gain access to:
- Check's Partner Documentation Hub
- Playbooks & Help Center
- Developer Support via Zendesk
- Access to Check's Growth Team for Partnership questions (Growth@checkhq.com)
- One Live product review session to ensure launch readiness.
Playbooks:
- Research & Development
- Go-To-Market
- Support & Operations
Development Support - Key SLAs:
- 12 business hours (between 9am - 5pm PT) for initial response on developer blocking questions.
- 48 business hours for detailed response on blocking development questions
- 3 business days for initial response for non blocking questions
- 5 business days for detailed response for non blocking questions
Out of Scope
- Named Program Manager and Partner Success Manager
- Named Technical Account Manager
- Dedicated Call Series
Next Steps
- Review the Build and Launch Playbook. Use Check’s Playbook to accelerate your planning and discovery efforts as you prepare for launch. You’ll find best practices, guides, instructions, and all the steps you should consider ahead of go-live for your Support and Operations, Research and Development, and Go-to-Market teams.
- Submit the Partner Contact Form *[link]* This form ensures you are opted in to receive all partner communications from Check including support and product updates.
- Explore Essential Reading The Check Help Center contains many article and guides, including Path to payroll, which serves as the starting point for payroll R&D development. We also highly recommend reviewing our guide on How to define your initial features. If your team will using Embedded Setup, we recommend a deeper dive through the Full Service Embedded Setup (ESe) guide. Our Postman collection can be found here - this collection represents an inventory of available end-points, as well as example responses and error codes.
- Keep us updated:
- Launch timing - when is your company aiming to launch and when will development begin?
- Customer Profile - what is the average employer size your company supports?
- Early adopters - does the team already have early adopters that have expressed interest in payroll? If not, when do you plan to begin outreach?
Recording
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Last updated on June 30, 2024