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Deep dive: Validate & authorize company info

Deep dive: Validate & authorize company info

Validate company information to prevent go-live delays and enhance customer experience.

Overview

The primary purpose of the Validate & Authorize Company Information step is for Check to confirm information from the previous steps have been input correctly

Mistakes identified during this step can cause significant delays to go live. By increasing awareness and prevention of common mistakes, Partners can avoid go-live delays and other issues which can negatively impact customer conversion and experience.

Steps for Validating Data

Once collected, Check validates the company data before payroll can be tested and run on the platform.

  1. Create company profile
    1. Allows Check to process tax liabilities, deposits, and returns
    2. Allows processing of variance reports
  1. Run FICA and FUTA variance reports
    1. Allows Check to validate the data entered in the historical payroll vs. calculation of payrolls utilizing Check’s tax engine
  1. Research variances with Partner
    1. Load prior liabilities received from Partners
      1. Allows Check to run Payroll Tax Summary report
      2. Allows Check to determine if mid-quarter liabilities need to be collected
  1. Process Form 8655 with IRS
    1. Power of Attorney (POA) allowing Check to file tax returns and communicate with IRS/SSA
  1. Process EFTPS registration
    1. Allows Check to process payments with US Treasury
      1. Primary method - Through a financial institution (credit)
      2. Secondary method - Direct (Debit)
  1. Partner receives authorization
    1. Receives copy of Liability Analysis Report
    2. History of quarterly tax liabilities

Common Issues

Attention to detail can prevent many of the common issues Partner's face. Ensuring all information is entered correctly reduces the number of requests Check is required to make for additional information.

Tax Identification Numbers
Start “Live” Date
Taxes Don’t Balance
Issue
Invalid format or Applied For checkbox not marked
Cannot be in the past. Missing start date requires significant rework
Taxes don’t balance to the audit reports using the tools in Console
Example
FEIN is always xx-xxxxxxx format.
Dad’s Donuts missed the start date
FICA tax is different on James Smith. Calculates at $62 but was input at $31.
Outcome
Tax forms and POAs cannot be processed correctly. May delay “Go Live”
ALL information has to be backed out of the system and re-entered causing extensive additional work and delayed “Go Live”
When Check validates this by re-calculating the taxes, the $31 difference will need to be researched and re-validated costing time and resources

Procedure for Establishing a Zendesk Ticket

If the Partner needs to clarify information or has a question or concern, they can establish a Zendesk (ZD) ticket for tracking communications.

  1. Send an email to support@checkhq.com. In the subject line, indicate the support needed.
  1. Partners will receive an automated reply with a ZD ticket number. This ticket number will then track all correspondence.
  1. If you receive a ZD ticket (email) from Check, it will have the requested information in the email. Responding to said ticket will track all correspondence for that ticket.
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Last updated on March 31, 2024

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