FAQs: Employee Asked Questions

If your W-2 is wrong, you will want to notify your employer immediately and let them know what you believe is incorrect. At that time, your employer will work with the payroll provider to determine the source of the issue. If the W-2 needs to be corrected, you will be provided with a W-2C form. This will be filed in conjunction with the incorrect W-2.

You’ll need to access any prior W-2s from your previous payroll provider or your employer. Please confirm with your employer for instructions.

Log into your employee portal and navigate to where tax information is stored. If enabled, you should be able to edit and update your elections directly from that screen. It may take one to two pay periods for the changes to be reflected in your pay.

Log into your employee portal and navigate to where the direct deposit option is listed. If enabled, you should be able to edit and update your bank information directly from that screen. It may take one to two pay periods for the changes to be reflected in your pay.

Log into your employee portal and navigate to where your pay information is listed. You can view your pay statement for any previous paydays.

There can be a few factors involved in a missing payment. First, check your pay statement to ensure that the payday is as expected and your net pay shows as direct deposit. If all looks correct, you'll want to notify your employer about the issue. Keep in mind, some banks post payments later than others, so you may want to also contact your bank to confirm that no deposit is pending. In the event the payment is truly missing, your employer can work with the payroll provider to resolve the issue.

Yes. Net pay amounts can be split into multiple bank accounts. Amounts are disbursed to the bank accounts based on the order and amount specified by the employee, with the last account receiving the remainder of the pay.

Unemployment rates are subject to change annually. Each state will notify you directly when this occurs. You will want to ensure you are using your most up-to-date rate to avoid under or over paying taxes during the quarter.

The federal income tax calculation is mainly based on your W-4 elections. Oftentimes, employees with a high number of dependents or other credits, as claimed in Step 3 of the W-4, typically have less taxes withheld from their pay. It may even result in no taxes, especially when the wages that can be taxed are low. To get a better understanding of your withholding tax, we suggest visiting the IRS website and using the Tax Withholding Estimator.

See our guide on Voiding payroll items in Console and link You'll need to reach out to your payroll provider for assistance so that they may help you with the best path forward.

You will always have the ability to issue a separate payment on an off-cycle payroll run for the difference. For anything more complex contact your payroll provider.

You will want to contact your payroll provider to make them aware of the change to your account so they can ensure proper set up. You will also need to register for applicable employment taxes within the new state.

See our guide on How to Terminate an Employee in Console. Laws will vary based on whether an employee was terminated, or if they quit. Each state is different in regards to how quickly they require final payments to employees. You can review your states Department of Labor to confirm any updates to final paycheck laws.

If you are in a state that allows for the final check to be paid on the standard payroll schedule, then you can pay the employee with your next scheduled payroll. However, if your state requires a faster turn around time, you can create an off-cycle payroll to facilitate the payment faster. Alternatively, you can write an in-house check where you can pay someone immediately, and then log a manual paycheck with your next payroll to ensure the taxes will be paid and net pay is calculated correctly.

If you receive a garnishment notice for an employee, you will need to add the deduction to their employee profile. See our guide on how to Create employee benefits and post-tax deductions in Console for more details. The notice will let you know the amount to withhold either as a flat dollar amount, or as a percentage of earnings. Add all relevant information about the agency while setting up the deduction.

If a worker has received wages as both a 1099 contractor and as an W-2 employee, you will need to create both a contractor object and an employee object to represent this worker.

Fo example, imagine Jane Doe has received W-2 wages and 1099 wages in one year. In this case you’d want to create an employee object and a contractor object to represent Jane:

When loading historical wages, enter 1099 Contractor wages on the line item representing the Contractor 1099 entity (Example: $1200.00 in Contractor payments)

If any Employee W2 wages were historically received, enter them on the applicable W2 employee line.

If the worker started off as a Contractor 1099 but later begins receiving W2 wages, enter the historical wages on the Contractor 1099 entity, and future wages on the newly created W2 entity.

The same rule applies if a W-2 employee becomes a Contractor; enter historical wages on the W-2 entity, and future wages on the newly created Contractor 1099 entity.

Remember that when Forms 1099 and W-2 are created, the data reported is drawn into the forms based on the classification of the entity. The employee object will receive a Form W-2, and the contractor object will receive a Form 1099.

Yes, an employee must be created with a resident address in order to ensure correct taxability. The resident address is a critical piece of information that determines which tax jurisdictions apply to the employee. Without a valid resident address, the system cannot accurately calculate state and local taxes, which could lead to compliance issues and potential penalties. Additionally, the resident address is used for various tax forms and reporting requirements, making it an essential component of employee records.