CheckAI: Self-Service Support for Partners
Access CheckAI for 24/7 self-service payroll support and resources tailored for partners.
CheckAI is a tool designed to provide Check Partners with seamless, 24/7 access to payroll information, workflows, and support resources.
CheckAI assists users by guiding them through common workflows, providing walkthroughs, and answering questions using content from our Help Center. It is built to streamline support by offering immediate, self-service answers whenever possible.
We encourage you to provide feedback by rating CheckAI's responses with a thumbs up or thumbs down. This feedback helps us continuously improve the accuracy and relevance of CheckAI’s guidance.
How to Access CheckAI
Step 1 → Open the Help Center
Step 2 → Click “Get Help”
On the Help Center page, select the Get Help button.
Step 3 → Ask Your Question
In the chat window that opens, type your question for CheckAI and press Enter.
What CheckAI Can Help With
- Guiding you through common payroll workflows.
- Providing step-by-step walkthroughs for key processes.
- Answering frequently asked questions using Help Center content.
- Surfacing relevant articles and resources to assist with your inquiry.
CheckAi Actions
CheckAi also has the ability to pull specific information about your accounts. To access these actions you will want to share the Check ID you are asking about. Here is a full list of actions that CheckAi supports:
- Company ID (Ex. com_abc23456789) Sharing one of your company ID’s with CheckAi will allow you to access:
- Company Setup - Legal name, business type, phone, pay frequency, address, start date, Default bank account, and tax activation date
- Company Status - Onboarding status, Standing, processing period, processing period eligibility, funding failure strikes, and most recent funding failure strike.
- Employee ID (Ex. emp_abc23456789) Sharing one of your employee ID’s with CheckAi will allow you to access:
- Employee Setup - Name, email, date of birth, last four SSN, payment method, start date, active status, and residence
- Employee Attributes - W-2 consent, earning rates, workplace, primary workplace, company
- Multiple Employees - You can share multiple employee IDs (comma separated) and ask for any of the above information. (Ex. Share the W-2 consent for the following EE’s - etc)
When to Contact Support
While CheckAI is a robust tool, there are still scenarios where direct support from our team is necessary. If CheckAI is unable to resolve your question, it will prompt you to create a Support ticket for further assistance.
Examples of cases that require direct Support engagement include:
- Bank account or Social Security number report requests
- Specific payment concerns or adjustments
- Detailed tax calculations or complex tax questions
- Filing amendments or making corrections
- Tax exemptions
- Responding to tax notices
CheckAI is intended to serve as the first step in resolving your questions efficiently. For inquiries outside its current capabilities, our Support team remains available to assist.
Last updated on April 18, 2025