How to Get Developer Support
Get support for Check’s API and platform issues by submitting requests through the Support Portal.
During your build and integration phase, you may run into technical questions about Check’s API, documentation, or platform behavior. The best way to get help is by submitting a request through the Support Portal, accessible via Check Console.
How it works
All support requests, technical or otherwise, are funneled through Check’s Support team (see our SLAs). That team will triage your issue and escalate to the appropriate Technical Account Manager (TAM) or engineering resource if needed.
There are no SLAs specifically tied to developer questions, but we aim to respond to your questions within 3-5 business days. Check is committed to ensuring you are unblocked while developing and will generally respond to blocking requests in 24-48 hours.
Common types of developer questions
Developer support includes (but isn’t limited to):
- General developer questions
Non-urgent questions about API behavior, implementation best practices, or documentation.
- Product feedback
Observations or suggestions from your integration experience. We welcome feedback that can help improve our platform.
- Feature requests
Ideas for new capabilities that would better support your use case. The more context you can provide on business impact, the better.
- Blocking technical issues
Situations where platform behavior prevents you from proceeding with your build (e.g., broken panes, critical errors). These are treated as high priority and escalated quickly.
⚠️ Questions related to payroll operations—such as Setup status, worker details, bank account issues, or payroll runs—should be submitted under General Support. These are not handled via Developer Support and often require faster, specialized handling. Learn more: How to Get Support
Last updated on March 31, 2024