How to Get Support
Get support from Check's team for functionality, technical questions, and partnership discussions.
As questions or issues arise, know that Check's team is here to support you. The answers to many questions can be found within the Help Center, but our team of experts is available should you ever need additional assistance by submitting a request.
If you are not by a computer, you can reach Check on our toll free line at 1-833-931-1398. You will need to leave a voicemail and this will create a Normal priority ticket.
Type of Request | How to get Support | Examples |
Functionality or Process Related Bug & Feature Requests | Start with our Help Center.If you need additional support, please Submit a Request. | • Does Check support this specific feature?
• How do holidays impact processing periods?
• My valid address is appearing as invalid in Check |
Technical Question or API Functionality | Start with our API Docs.If you need additional support, please Submit a Request. | • Unexpected 500 errors
• Unexpected API behavior that is inconsistent with past behavior
• Technical questions around implementation of new features/workstreams |
Embedded Setup / Setup / Implementation | • What is the status of the setup for Company ABC?
• When will the demographic load for Company ABC be completed? | |
Partnership-Specific Questions & Discussion | If you have a partner success manager, feel free to connect with them directly | • Product roadmap questions
• Sales strategy development
• Product-led growth initiatives
• Benefits (e.g. 401K) |
For more information on Support Processes and Procedures, please reference the following Help Center Articles:
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Last updated on May 31, 2024