Check Basics
Check 101
Check Webinars
A curated list of recordings on various topics from previous webinars.
Help Center Overview
Learn about Check’s Help Center and how to get the most out of it.
Check Glossary
Explore a glossary of common embedded payroll terms.
What is Embedded Payroll?
Explore how embedded payroll integrates seamlessly into software platforms for efficient payroll processing.
One Big Beautiful Bill Act (OBBBA)
Updates on the OBBBA as they become relevant to payroll processing.
Check Support
Check Support Hours of Operation
Check support hours: Monday to Friday, 9 AM to 8:30 PM ET, closed weekends.
Support and Risk SLAs
Review Check's Support and Risk SLAs for timely ticket response and resolution guidelines.
How to submit a support ticket
Submit support tickets to Check easily through the Zendesk Help Center with detailed instructions.
Check's Unsupported Features and Taxes
Explore unsupported features and taxes for Check to streamline customer onboarding effectively.
How to Get Support
Get support from Check's team for functionality, technical questions, and partnership discussions.
Selecting a Request Type
Select the appropriate request type to ensure efficient handling of your inquiries.
How to Escalate a Ticket
Escalate urgent support tickets swiftly to ensure prompt attention and resolution.
Zendesk - Auto Generated Ticket Types in Check
Explore the various automatically generated Zendesk ticket types for efficient issue management.
CheckAI: Self-Service Support for Partners
Access CheckAI for 24/7 self-service payroll support and resources tailored for partners.
Developers
How to Get Developer Support
Get support for Check’s API and platform issues by submitting requests through the Support Portal.
Money Movement Test
Conduct a money movement test to validate payroll transactions without affecting financial liabilities.
Console Guides
Console Overview
Explore Check's Console for managing payroll data and enhancing your operational efficiency.
How to add an employee in Console
Learn how to efficiently add employees in Check's Console with this step-by-step guide.
Create employee benefits and post-tax deductions in Console
Create employee benefits and post-tax deductions efficiently using Check's Console tools.
Add Internal Users to Check Console
Add internal users to Check Console and manage their roles and permissions effectively.
How to terminate a company in Console
Terminate a company in Console by following simple steps for proper tax handling.
How to Terminate an Employee in Console
Learn key steps for effectively terminating employees and managing final pay in Console.
Transactions Screen in Console
Manage payroll transactions efficiently using the Console's Transaction Screen features.
Build custom reports in Console
Create custom reports in Console by selecting various payroll data fields and date ranges.
Setting up Simple IRA benefits in Console
Set up Simple IRA benefits in Check's Console with step-by-step instructions and compliance details.
How to manage Company Groups in Console
Manage Company Groups in Console to control team access to specific companies effectively.
How to run payroll in Console
Learn how to efficiently run payroll in Console with this four-step guide.
Understanding Workplaces in Console
Determine the correct workplace for employees to ensure accurate tax compliance and reporting.
How to add custom earnings in Console
Learn how to set up custom earnings for unique payroll scenarios in Console.