How to use the Funding Failures Report
Monitor payroll funding failures and quickly gather necessary recovery information using the Funding Failures Report.
Overview
The Funding Failures Report lists companies that have failed to fund payroll, along with return reasons, recovery attempts, and resolution status. This report can only be run at the provider level and is delivered in CSV format.
You can also view individual funding failure details by clicking into a payroll in Console. In addition to the report, a ticket will be automatically created for each funding failure to ensure timely tracking.
Example:
Report columns
Column Heading | Definition |
Payment ID | Unique payment public ID |
Payroll ID | Payroll public ID related to the funding failure |
Company Legal Name | IRS-registered legal name of the employer |
Company ID | Employer public ID |
Processing Period | Period between payroll approval and payday |
Approval Date | Date the payroll was approved by the employer |
Payday | Scheduled date of payment to employees |
Payment Amount | Dollar amount of the failed payment |
Return Code | Code explaining the reason for failure (e.g., R01, R29) |
Debit Return Date | Date the failed funding was returned |
Recovery Status | Whether the funds were successfully recovered (e.g., received or failed) |
Recovery Method | Method of recovery (e.g., ACH, wire) |
Company in Good Standing | TRUE = Active; FALSE = Not in good standing |
Company Terminated | TRUE = Company is terminated; FALSE = Active company |
For a full list of return codes and their meanings, ACH Return Codes.
When to use this report
Use the Funding Failures Report to:
- Monitor funding failures across multiple companies
- Quickly gather return reasons and statuses for outreach
- Identify which companies have unresolved funding issues
- Create targeted communication lists for impacted employers
How to run the report in Console
- In the left-hand navigation, click Reports
- Select View under Funding Failures
- Apply filters:
- Start Date
- End Date
- Company (optional)
- Include recoveries – check this box to include employers where funds have already been recovered
- Click to download the CSV file
Recording
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Last updated on June 30, 2024